The Importance of Cultivating Customer Loyalty

The Importance of Cultivating Customer Loyalty

Kapco Global’s consistent efforts to build customer loyalty earns us a Net Promoter Score of 51 Developing new customer relationships costs more than maintaining the relationships you already have. This is an economic fact in all business – aerospace or otherwise. In fact, a Gartner Group study indicates that 80 percent of future business will come from just 20 percent of current customers. A study cited by the Harvard Business Review supports these numbers stating…

Spencer Suderman Breaks World Inverted Flat Spin Record!

Spencer Suderman Breaks World Inverted Flat Spin Record!

And the Kapco Global logo was along for the ride! Last weekend in Yuma, Arizona, acrobatic pilot Spencer Suderman broke his own world record for inverted flat spins, completing 98 rotations that were verified by two officials from the Guinness Book of World Records. Check out the video below to get a wing and pilot’s view of the event. And be sure to look closely at the space just to the right of the cockpit…

Kapco Global Receives TRACE Certification

Kapco Global Receives TRACE Certification

Adopting TRACE’s Stringent Anti-Bribery Regulations Is One More Way Kapco Global Is Meeting the Needs of Customers Worldwide With locations in the U.S., Europe and Asia, Kapco Global, now Proponent, is an aerospace parts distributor with international reach. As we continue to develop relationships with businesses in other countries we understand the importance of commercial transparency. One of the strongest messages we want to send to our partners is that we are an aerospace company…

2016 Commercial Aviation Growth Outlook

2016 Commercial Aviation Growth Outlook

One of Kapco Global’s most popular stories in 2015 was our Commercial Aviation Growth Outlook blog. Now that 2016 is underway, we look forward to what this new year will bring. Overall, experts and forecasters are anticipating a strong year for growth and profits in 2016 commercial aviation. Low Oil Prices Will Continue to Foster Growth The International Air Transportation Association (IATA) reports that the airline industry in 2016 can expect a 5.1% net profit…

Employee Engagement: How it Affects Businesses – Infographic

Employee Engagement: How it Affects Businesses – Infographic

Improving employee engagement is one of the most important ways a business can improve its operations Walk into any business and you can tell right away if its workforce is engaged. The signs are everywhere. Customer service members smile, make eye contact and are genuinely helpful. Facilities are organized and well kept. People are enthusiastic and actively thinking of ways to make their company better, because they see their company’s success as being intrinsically linked…

Kapco Global – We’ve Completed the Merger of Our Florida Sites

Kapco Global – We’ve Completed the Merger of Our Florida Sites

UPDATE – New Tamarac Location Is Open for Business! Back in April 2015, we reported on the upcoming merger of our two Florida facilities to one central location in Tamarac. We are pleased to announce that the move is now finalized and Tamarac is officially open for business! Florida Site Designed for Collaboration This move benefits our customers in a number of ways. By combining our Florida locations, we have merged two centers of technical…

Excellent Customer Service Starts with Employee Engagement

Excellent Customer Service Starts with Employee Engagement

Kapco Global Receives Commendation from FranklinCovey® for Global Implementation of The 7 Habits® of Customer Service In the fast-paced, high-tech world of global e-commerce, it can be easy to overlook the power of person-to-person interaction. Companies can spend so much time, effort and energy on having the latest technology, they can neglect one of the most important elements of their business—the human element. At Kapco Global, we know how important customer service is—that’s why we…

Happy Holidays From Kapco Global!

Happy Holidays From Kapco Global!

We wanted to take a moment to wish all of our clients, associates, family and friends a happy holiday and a new year filled with prosperity, good health and joy. Here at Kapco Global, 2015 has been a great year filled with many company improvements. Our employee engagement and loyalty have never been better, and our new global e-commerce site, Kapco kart, is serving customers worldwide. We’re ready to make 2016 the best year yet….

The State Of Global E-Commerce – Infographic

The State Of Global E-Commerce – Infographic

Last week Kapco Global’s new e-commerce site, kart, was launched and so far it has been a huge success. The overwhelmingly positive response to the site’s improvements has been great, and we welcome all of our new customers! This week, to further support our launch efforts, we thought it would be interesting to take a look at global e-commerce statistics both business-to-consumer and business-to-business. What we found confirmed what we already knew from our own…

Kapco kart Is Here! Visit Today!

Kapco kart Is Here! Visit Today!

Kapco Global’s E-Commerce Platform Is Ready to Take Your Order. Introducing Kapco kart! Each year, the number of businesses that use the Internet to conduct product research and make purchases online increases. Recent projections estimate spending on global business-to-business e-commerce to grow to $6.7 trillion by 2020, representing 27% of total manufacturing trade. Distributors and suppliers from any industry who ignore this trend do so at their own peril. At Kapco Global, one of the…

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