Improving employee engagement is one of the most important ways a business can improve its operations
Walk into any business and you can tell right away if its workforce is engaged. The signs are everywhere. Customer service members smile, make eye contact and are genuinely helpful. Facilities are organized and well kept. People are enthusiastic and actively thinking of ways to make their company better, because they see their company’s success as being intrinsically linked to their own.
Engaged employees are not surfing the Internet (too much) or looking for another job, because they are being challenged in their work without being overwhelmed. They are not passing off responsibility, because they take ownership of their duties and are empowered to make decisions. They have enough work to keep them busy, without creating undue stress. In short, engaged employees have a healthy attitude, they are loyal, and they are ready to do what needs to be done.
But if the empirical evidence illustrating the benefits of employee engagement is not enough, just look to the balance sheet. Study after study has shown that profitability is inextricably linked to employee engagement. Engaged employees put more effort into the success of their company; they slack off less and make optimum use of their time. More important, engaged employees are less likely to leave. Employee turnover costs businesses billions of dollars every year.
Just how important is employee engagement? Check out the stats we put together in the following infographic and see for yourself:
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